Cancellation & Refund Policy

At Helpert, we aim to ensure fairness and transparency in our cancellation and refund process. This policy outlines the conditions for cancellations and refunds regarding appointments scheduled through our platform.

Cancellation Policy

Expert-initiated Cancellations:

• In unforeseen circumstances or emergencies requiring an expert to cancel a scheduled appointment, the user will be promptly notified.
• If an expert cancels before 6 hours of the appointment time or fails to accept the appointment before its scheduled time, the user will receive a full refund.

User-initiated Cancellations:

• Users can cancel appointments based on the agreed-upon cancellation policy.
• Cancellations made before 6 hours of the appointment time will be eligible for a full refund.

Refund Policy

Refund Eligibility:

• Refund eligibility is determined based on the cancellation policy set at the time of booking.
• Users may receive a full refund if the expert cancels before 6 hours of the appointment or fails to accept the appointment before the scheduled time.

Processing Refunds:

• Refunds, if applicable, will be processed through the original payment method within a reasonable timeframe after the cancellation or as mutually agreed upon.
• Transaction charges incurred during the refund process may be applicable and deducted from the refund amount.

Non-Refundable Scenarios:

• No refunds will be issued for user-initiated cancellations made within 6 hours of the appointment time or if the service has already been provided as scheduled.

Dispute Resolution and Contact Information

Dispute Resolution:

• Any disputes related to cancellations or refunds will be mediated by Helpert to achieve a fair resolution for both parties.

Contact Email for Refunds:

• For inquiries or concerns regarding cancellations or refunds, please contact us at refund@helperts.com. Our support team will assist you promptly.

Policy Modifications

Helpert reserves the right to modify the cancellation and refund policy. Users and experts will be informed of any changes through appropriate communication channels.

Conclusion

Our cancellation and refund policy aims to maintain fairness and clarity for both users and experts using our platform’s services.

Note: This policy is subject to periodic review and may undergo updates. Please refer to the most recent version available on our platform for any changes.